Trust & Safety Policy Manager



Location

West Hollywood, California



Department

Member Experience



Job Type

Full Time



Focus

Our Mission:

Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, “It Starts with a Swipe”™

Our Values:

One Team, One Dream

We work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.

Own It

We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.

Never Stop Learning

We cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.

Spark Solutions

We’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.

Embrace Our Differences

We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.

The Role:

Our Mission
As humans, there are few things more exciting than meeting someone new. At Tinder, we’re inspired by the challenge of keeping the magic of human connection alive. With tens of millions of users, hundreds of millions of downloads, 2+ billion swipes per day, 20+ million matches per day, and a presence in 190+ countries, our reach is expansive—and rapidly growing. We work together to solve complex problems. Behind the simplicity of every match, we think deeply about human relationships, behavioral science, network economics, AI and ML, online and real-world safety, cultural nuances, loneliness, love, sex, and more.
Our Trust & Safety Policy Team is dedicated to maintaining our Community Guidelines to help keep our users safe and promote a trusted and inclusive user experience. They work tirelessly to understand user behaviors and create meaningful protections against harmful activity.
We are looking for a Trust & Safety Policy Manager to support our Policy Team. Reporting to the Director, Global Policy, you will oversee an existing team of Policy Analysts to develop, maintain, and implement our Trust & Safety policies. You will be a critical leader in our T&S program collaborating with Product, Engineering, Communications, Legal, and others in driving T&S strategies from a policy perspective. Your goals will be to develop and maintain a best in class policy program to ensure the quality and efficacy of our policy enforcement program.
We are looking for someone passionate about user policies who is ready to take charge and lead the team forward with strategy, humility, and collaboration.
It is possible that this role will be exposed to harmful content as part of ongoing work, in response to escalation requests, or by chance. Topics may include physical/sexual harms, hateful or harassing content, child safety, and similar areas.
Where you’ll work:This is a hybrid role and requires in-office collaboration two days per week. This position is located in Los Angeles, San Francisco, and/or Palo Alto, CA.

In this role, you will:

Develop, refine, and operationalize Tinder’s user policies to ensure that they can be enforced consistently and at scale around the world
In collaboration with the Director, establish and execute on a strategic vision for the team and manage ongoing policy related projects
Build strong relationships with Product, Engineering, Comms, Marketing, Legal and other partners and act as the Policy Consultant
Oversee work to improve policies through audits, reviews, and in-depth research
Oversee maintenance of feedback loops and ensuring intelligence is acted on
Direct and manage the team’s workload, including prioritization and allocation of resources
Provide coaching and support to Policy team personnel
Act as a global escalation point of contact for policy questions and handle internal communications for policy issues
Build and articulate policy strategy and changes to internal stakeholders
Work cross functionally on user policy education initiatives
Stay up to date with recent trends in content policy and moderation

You’ll need:

3-4 years of Trust & Safety or other relevant experience, at least 1 year in Trust & Safety Policy
1-2 years of experience managing or supervising other people's work
Solid understanding of how policy decisions impact both products and operations
Excellent track record of project management
Excellent written and verbal communication skills
Excellent cross-functional project management skills with a strong history of collaboration with Legal, Product, and Engineering teams
Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
Knowledge of working with both inhouse moderation and escalations teams, as well as external partner teams
Ability to juggle multiple tasks/timelines at once with extreme attention to detail, navigate ambiguity and is passionate about safety policy as a subject matter

As a full-time employee, you’ll enjoy:

Unlimited PTO (with no waiting period), 10 annual Wellness Days
Time off to volunteer and charitable donations matching
Comprehensive health, vision, and dental coverage
100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
100% paid parental leave (including for non-birthing parents), family forming benefits, and Milk Stork, which provides access to breast milk shipping for business travel, surrogacy, and employee relocation
Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual stipend for your professional development
Investment in your wellness: access to mental health support via Modern Health, and Insight Timer; paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
Free subscription to Tinder Gold

Salary Range:

$107,500

$140,000

a year

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

We don’t just

accept

difference, we

celebrate

it

We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don’t meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences.

Learn more about inclusion at Tinder

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact employeebenefits@matchgroup.com.

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