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The Tinder flame icon

Quality Assurance Analyst, Global Operations

Location
Dublin, Ireland
Department
Member Experience
Job Type
Full Time
Focus

Our Mission:

Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, “It Starts with a Swipe”™

Our Values:

One Team, One Dram Value Image

One Team, One Dream

We work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.

Own It Value Image

Own It

We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.

Never Stop Learning Value Image

Never Stop Learning

We cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.

Spark Solutions Value Image

Spark Solutions

We’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.

Embrace Our Differences Value Image

Embrace Our Differences

We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.

The Role:

The QA team supports our Global Operations teams and allows them to consistently deliver excellence to our users through auditing, insights, and recommendations.  We’re looking for a thorough and detail-oriented Quality Assurance Analyst to join our Global Operations Quality team.

In this role, you will:

  • Conduct audits completed by Tinder specialists and vendor agents for all lines of business - including email support and moderation
  • Coach Tinder specialists and vendor Team Leads and graders on behaviors, workflows, and processes
  • Create, maintain, and update rubrics that effectively measure agent performance
  • Analyze data to determine how each line of business is performing, as well as present this data to the Member Experience organization
  • Identify areas of opportunity for the team and business through trend analysis
  • Work closely with key stakeholders within Global Operations and Member Experience, as well as our internal and external partners
  • Build and maintain relationships with our vendor teams to ensure KPIs are being met as well as ensuring accountability when needed 
  • Execute projects while also ensuring all weekly audits are completed

You’ll need:

  • 2+ years experience in escalations and/or operations
  • A passion for customer experience 
  • Detail-oriented approach
  • Strategic & critical thinking 
  • Highly flexible and adaptable
  • Ability to multitask and keep up in a fast-paced environment
  • Outstanding time management and prioritization skills
  • Strong organizational skills
  • Positive mindset
  • Team player

Nice to have:

  • Some experience in QA and/or coaching

Salary Range:

-

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

We don’t just

accept

difference, we

celebrate

it

We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don’t meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences.

Learn more about inclusion at Tinder
Right Arrow

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact employeebenefits@matchgroup.com.

We don’t just

accept

difference, we

celebrate

it

We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don’t meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences.

Learn more about inclusion at Tinder
Right Arrow

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please speak to your Talent Acquisition Partner directly.

Ready to make sparks fly at Tinder?

Apply for this role

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Member Experience

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